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Forward Support

Text a person instead of fighting with software.

A monthly membership for small business owners who'd rather have someone on call than spend Saturday morning on a help forum.

Start a membership → Or ask me a question first →

Two plans. Pick the one that fits.

Standard

$79/mo

  • 2 tickets per month
  • 2 business-day response
  • Tickets roll over 1 month
  • $250 $99 one-time onboarding
  • Cancel anytime
Start Standard →

Priority

$179/mo

  • 5 tickets per month
  • 1 business-day response
  • Tickets roll over 1 month
  • $250 $99 one-time onboarding
  • Cancel anytime
Start Priority →

Not sure which? Start with Standard. You can upgrade anytime.

What counts

What's a ticket?

Anything I can finish in about an hour or less.

One ticket:

  • "My contact form stopped sending emails — can you fix it?"
  • "Can you add a new field to my Airtable and update the form?"
  • "I'm thinking about switching from Square to Stripe. Worth it?"
  • "Can you walk me through how to update prices on my site?"
  • "My Zap is failing — what's going on?"

Bigger than a ticket (I'll quote separately):

  • Building a new system from scratch.
  • Migrating a site from one platform to another.
  • Multi-step automations connecting three or more apps.
  • Anything that needs more than an hour of focused work.

If you're not sure, ask. I'll tell you before I start the clock.

How it works

From signup to first ticket in a week.

01

You sign up.

$250 $99 onboarding, then your monthly plan starts.

02

30-minute kickoff call.

I learn your business, your tools, and what's likely to come up.

03

You text, email, or open a ticket.

Whenever you need something. I respond within your plan's window.

04

Monthly summary.

What we worked on, what's open, tickets remaining.

Fit check

Who this is for. Who it isn't.

This is a fit if you…

Run a small business with 1 to ~20 people. Use a handful of tools — a website, a CRM or spreadsheet, maybe a few automations — and want someone who can touch any of them. Would rather pay $79 than spend three hours figuring it out yourself.

This isn't a fit if you…

Need same-day or after-hours emergency response. Want someone to manage a 30-plugin WordPress site (not my strong suit). Don't actually have ongoing work — you have one project, in which case a Simple Build is what you want.

Frequently asked

Questions I get a lot.

What if I don't use all my tickets?

They roll over to the next month. After that they expire — the membership is for ongoing access, not banking work.

Can I share my plan with a business partner or employee?

Yes — up to two named people on your account. Both can open tickets.

What if a ticket turns out to be bigger than expected?

I'll tell you before I start the work and quote it separately. Your tickets aren't used up by my misjudgment.

Do you sign NDAs?

Yes. Send me yours or ask for mine.

Can I cancel?

Anytime, no penalty. Tickets used through the end of the current month.

What about real emergencies?

Priority plan gets 1-business-day response. For after-hours emergencies, ask about a custom plan.

Do you work with my software?

Probably. I specialize in Airtable, Stacker, Zapier, WordPress, and WooCommerce. If you're on something I don't know well, I'll tell you.

Join Forward Support

Sign up and I'll get you set up.

Fill this out and I'll be in touch within one business day to get your onboarding scheduled and your plan started. Onboarding is $250 $99 right now.

Ready to have someone on call?

Start a membership or send me a question first — both work.

Start here →